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The traditional payroll service bureau model employs an assembly line approach to providing service. In this model task workers are assigned specific functions in the production process. This proven model worked well throughout the 20th Century to assist manufactures to produce products faster and cheaper. However, this approach leaves the focus on production rather than service. Ultimately no individual or group takes ownership of the end result, only their specific task. Too often the result is service that fails to meet the client's expectations.
Our innovative client care begins by re-engineering the workforce. Single-focused task workers are replaced by fully empowered knowledge workers we call Client Care Advocates (CCA). While the tasks of conversion, training, on-going support, and Quality Control are subdivided in the assembly line approach; your CCA takes the lead in every one of these vital processes. Having this process centered focus delivers outstanding service. Your CCA knows every facet of your payroll and how it impacts your business. This knowledge and the pride in ownership that Process Centering creates delivers a level of service unheard of in payroll services.
Single Point of Contact for:
- Conversion
- Training
- On-going Support
- Quality Assurance
Delivers to You:
- Streamlined Communication
- A Business Partner that understands you and your business
- Improved Accuracy
- Timely Results
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